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At Muddy Puddles we take our responsibility to provide a quality service seriously. We have in place policies and guidelines to ensure a positive and consistent service experience. Click on the links below to understand your rights and what you should expect at Muddy Puddles. If you require any further information about our policies and processes, please contact us.

Terms of Service

Rights and Responsibilities

Privacy Statement

Feedback and Complaints

Feedback and Complaints flowchart

Incident Management flowchart


Muddy Puddles Code of Conduct

NDIS Code of Conduct

Telepractice Consent

Telepractice Group Programs Consent

Duty of Care Policy

Child Protection Policy

Supervision of Children Policy

Service Access Policy

Cultural Safety and Diversity Policy

Community Participation and Social Inclusion Policy

Valued Role Policy

Individual Planning and Service Coordination Policy

Advocacy and Support Policy

Information Privacy Policy

Incident Management and Reporting Policy

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