Service update - COVID-19
The Muddy Puddles team are making every effort to provide continuity of service and support to our clients during the current COVID-19 pandemic situation. We also have an obligation to keep our team and clients safe from infection and slow the spread of COVID-19. Therefore, we have made some changes to our service in response to the situation worsening.
There is a lot of information out there about the COVID-19 pandemic. We urge people to seek information from reliable sources, including trusted service providers and the Department of Health website. We will provide regular updates to our clients via facebook and email.
What we know
The Government is releasing information sheets to provide important information about COVID-19. Click here to see the flyer on What you need to know. Visit the Department of Health website for current information about the COVID-19 pandemic.
To minimise the impact of COVID-19 it is essential to slow the spread of the virus. This can be done by social distancing (maintaining 1.5 metres or two big steps from other people) and by practicing good hygiene (washing hands regularly with soap, covering your cough or sneeze with a tissue or coughing/sneezing into your elbow or shoulder, and washing hands afterward).
How we are responding
Muddy Puddles has developed a COVID-19 Response Plan that will guide our practice and ensure we continue to provide services and keep our clients and team members safe. Our team and management are meeting regularly to respond to the changing situation.
We are keeping up to date with official communication and advice from Federal and State health authorities, the National Disability Insurance Agency (NDIA) and relevant peak bodies. Our team is well-trained and well-supported to continue to provide a quality service in a challenging environment. In order to continue to provide the level of support required, we will need to be resourceful and innovative and we look forward to partnering with our clients to make this happen.
We have increased our cleaning routines at the therapy centre and are implementing good hygiene practices and social distancing where practicable. At this stage, the advice is that we don’t need to wear surgical masks or other protective equipment in response to COVID-19 unless there is an outbreak in our practice.
In order to minimise the risk of infection to clients and team members we have suspended group programs for the remainder of term 1. It is more difficult to practice social distancing and good hygiene in group settings.
To be proactive in containing the spread of the virus we have decided to suspend therapy appointments in school and preschool environments from Thursday 19 March. We will offer centre-based appointments and telehealth appointments to minimise the spread of infection as it is easier to control hygiene standards and social distancing in our centre. It is important to remember that there is a lot we can do in non-face to face activity that will help to support our clients to progress towards their goals. We look forward to working with our clients and their support networks, including teachers, to provide positive outcomes.
We will continue to provide 1:1 client support, however this may change as the pandemic situation changes.
What you can do
Minimise the risk of infection. Please do not attend face to face appointments if you (inc. client and any supports attending the appointment) are sick or if you have been in contact with anyone who has COVID-19. Please note, our normal cancellation policy still applies.
Follow public health guidelines to stop the spread of the virus and stay healthy.
Contact us if you have any questions or suggestions on how we can best support you in this challenging environment.
Resources to support you
We recognise that our community is extremely vulnerable at the moment. With the COVID-19 pandemic coming straight after the bushfire crisis, we need to take extra care of our mental health and the wellbeing of those around us. We have provided some resources below that may help you and your family during this time. If you would like us to look out for resources on other topics, please let us know via email to firstname.lastname@example.org.
Information from Headspace for supporting young people affected by stress related COVID-19.
Head to Health website for digital mental health resources – click on the ‘Service Providers’ menu item for a comprehensive list of mental health services
Advice from Australian Psychological Society on maintaining positive mental health in the wake of Coronavirus (inc. information for parents)
Easy Read information on Staying safe from Coronavirus
NDIS and disaster response – if you are due for a scheduled plan review and have a current plan that meets your needs, you will be offered a renewal of the current plan budget for up to 24 months
Easy Read NDIS Coronavirus info