Service update - COVID-19

The Muddy Puddles team are making every effort to provide continuity of service and support to our clients during the current COVID-19 pandemic situation.  We also have an obligation to keep our team and clients safe from infection and slow the spread of COVID-19. Therefore, we may need to make adjustments to our service in response to the situation changing.

There is a lot of information out there about the COVID-19 pandemic. We urge people to seek information from reliable sources, including trusted service providers and the Department of Health website. We will provide regular updates to our clients via facebook and email.

What we know

The Government is releasing information sheets to provide important information about COVID-19. Click here to see the flyer on What you need to know. Visit the Department of Health website for current information about the COVID-19 pandemic.

To minimise the impact of COVID-19 it is essential to slow the spread of the virus. This can be done by social distancing (maintaining 1.5 metres or two big steps from other people) and by practicing good hygiene (washing hands regularly with soap, covering your cough or sneeze with a tissue or coughing/sneezing into your elbow or shoulder, and washing hands afterward).

How we are responding

Muddy Puddles has developed a COVID-19 Response Plan that will guide our practice and ensure we continue to provide services and keep our clients and team members safe. Our team and management are meeting regularly to respond to the changing situation.

We are keeping up to date with official communication and advice from Federal and State health authorities, the National Disability Insurance Agency (NDIA) and relevant peak bodies. Our team is well-trained and well-supported to continue to provide a quality service in a challenging environment. In order to continue to provide the level of support required, we will need to be resourceful and innovative and we look forward to partnering with our clients to make this happen.

We have increased our cleaning routines at the therapy centre and are implementing good hygiene practices and social distancing where practicable. At this stage, the advice is that we don’t need to wear surgical masks or other protective equipment in response to COVID-19 unless there is an outbreak in our practice.


What you can do

  • Minimise the risk of infection. Please do not attend face to face appointments if you (inc. client and any supports attending the appointment) are sick or if you have been in contact with anyone who has COVID-19. Please note, our normal cancellation policy still applies.

  • Follow public health guidelines to stop the spread of the virus and stay healthy.

  • Contact us if you have any questions or suggestions on how we can best support you in this challenging environment.

Resources to support you

We recognise that our community is extremely vulnerable at the moment. With the COVID-19 pandemic coming straight after the bushfire crisis, we need to take extra care of our mental health and the wellbeing of those around us. We have provided some resources below that may help you and your family during this time. If you would like us to look out for resources on other topics, please let us know via email to