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Service update - COVID-19

The Muddy Puddles team are making every effort to provide continuity of service and support to our clients during the current COVID-19 pandemic.  We also have an obligation to keep our team and clients safe from infection and slow the spread of COVID-19. Therefore, we will make adjustments to our service in response to the changing situation.

There is a lot of information out there about the COVID-19 pandemic. We urge people to seek information from reliable sources, including trusted service providers and the Department of Health website. We will provide updates to our clients via facebook and email when changes to service provision occur.

What we know

Visit the Department of Health website for current information about the COVID-19 pandemic.

To minimise the impact of COVID-19 it is essential to slow the spread of the virus. This can be done by social distancing (maintaining 1.5 metres or two big steps from other people) and by practicing good hygiene (washing hands regularly with soap, covering your cough or sneeze with a tissue or coughing/sneezing into your elbow or shoulder, and washing hands afterward). Wearing masks also reduces the risk of transmission.

How we are responding

Muddy Puddles has developed a COVID-19 Response Plan that will guide our practice and ensure we continue to provide services and keep our clients and team members safe. Our team and management meet regularly to respond to the changing situation.

We stay up to date with official communication and advice from Federal and State Health authorities, the National Disability Insurance Agency (NDIA) and relevant peak bodies. Our team is well-trained and well-supported to continue to provide a quality service in a challenging environment. In order to continue to provide the level of support required, we will need to be resourceful and innovative and we look forward to partnering with our clients to make this happen.


What you can do

  • Minimise the risk of infection. Please do not attend face to face appointments if you (inc. client and any supports attending the appointment) are sick or if you have been in contact with anyone who has COVID-19 or you have been to a COVID area of concern or place of concern in the last 14 days. Please note, our normal cancellation policy still applies.

  • Follow public health guidelines to stop the spread of the virus and stay healthy.

  • Get vaccinated.

  • Contact us if you have any questions or suggestions on how we can best support you in this challenging environment.


Resources to support you

We recognise that our community is extremely vulnerable at the moment. With the COVID-19 pandemic coming straight after the bushfire crisis, we need to take extra care of our mental health and the wellbeing of those around us. We have provided some resources below that may help you and your family during this time. If you would like us to look out for resources on other topics, please let us know via email to

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